Croydon Man and Van Customer Privacy Policy
This Privacy Policy explains how Croydon Man and Van collects, uses, shares, and protects personal data relating to its customers. It applies to all Croydon Man and Van customers within our service area, including individuals and businesses who make enquiries, request quotations, or book our services.
Who we are and scope of this policy
Croydon Man and Van is a removals and transportation service provider operating in the Croydon area and surrounding locations. For the purposes of the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, Croydon Man and Van is the data controller in respect of the personal data described in this policy.
This policy covers personal data processed in connection with our services, including when you contact us, request a quote, make a booking, or otherwise interact with us as a customer or potential customer.
What personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as name, postal address, collection and delivery addresses, and any other location details necessary to provide our services.
Communication details, such as information you provide when you contact us, request a quote, give feedback, or make a complaint.
Service and booking information, such as details about the items to be moved, property access information, preferred service dates and times, instructions relevant to the job, and records of services we have provided to you.
Billing and payment information, such as billing address and payment-related details required to process your transaction. Actual card or bank details may be processed by our payment processor and not retained by us, depending on the method you use.
Technical and usage data, such as basic information generated when you visit our website or communicate with us online, including device type and interaction records where applicable.
How we collect your personal data
We collect personal data directly from you when you contact us by phone, message, or other communication channels, when you request a quotation, and when you book and use our services.
We may also receive personal data indirectly from third parties, for example where a business or another individual books a service on your behalf and provides your contact or address details, or from intermediaries and partner platforms that pass on your enquiry or booking details to us.
Lawful bases for processing your data
We rely on the following lawful bases under data protection law to process your personal data:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, carrying out removals and transportation, communicating about your move, and handling payments.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. This may include managing and improving our services, keeping appropriate business records, preventing fraud, and responding to enquiries or complaints.
Legal obligation: We process personal data where it is necessary for compliance with legal requirements, such as tax, accounting, and record-keeping obligations, or to respond to lawful requests from regulatory or law enforcement authorities.
Consent: In some limited cases we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data to:
Provide quotations, confirm availability, and manage bookings for our man and van services in the Croydon area and beyond.
Plan and deliver your service, including route planning, confirming collection and delivery addresses, and coordinating with drivers and helpers.
Process payments and manage invoices, refunds, and related financial records.
Communicate with you before, during, and after your service, including to send booking confirmations, service updates, and responses to queries or concerns.
Maintain business records, manage customer accounts, and improve the efficiency and quality of our services.
Handle feedback, reviews, disputes, or claims and comply with our legal and regulatory obligations.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described above, including:
Service providers and subcontractors who assist in delivering our services, such as drivers, helpers, and logistics partners. These parties are given only the information they need to perform their tasks.
Payment service providers who process your payments securely on our behalf. These providers act as data processors or independent controllers depending on their role.
IT and administrative service providers who supply hosting, data storage, customer management, scheduling tools, or other operational support.
Professional advisers such as accountants, legal advisers, and insurers, where necessary for business management, legal compliance, or the establishment and defence of legal claims.
Regulatory bodies, law enforcement agencies, or courts, where required by law or necessary to protect our rights or the rights of others.
When we use third parties as data processors, we put in place contracts requiring them to handle your data securely, only on our instructions, and in accordance with data protection law.
International transfers
Our core operations are based in the United Kingdom. If any of our service providers or systems involve transfers of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your information to the required legal standard.
Data retention
We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The precise retention period depends on the type of data and the context in which it was provided.
In general, booking and service records, including associated personal data, are retained for a period that allows us to respond to queries or disputes, meet tax and accounting requirements, and maintain business records. After these periods expire, personal data is securely deleted, anonymised, or otherwise put beyond use.
How we protect your data
We implement appropriate technical and organisational measures to safeguard your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. Measures may include restricted access controls, secure storage, and staff awareness of data protection responsibilities. While we take reasonable steps to protect your information, no system is completely secure and you should take care when providing personal information, especially in open communication channels.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected.
Right to restrict processing: You may request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised.
Right to data portability: Where we process your personal data by automated means on the basis of consent or contract, you may have the right to receive that data in a structured, commonly used format and to transmit it to another controller where technically feasible.
Right to object: You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have the right to object at any time to direct marketing.
Rights related to consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact Croydon Man and Van using the usual contact channels provided when you engage our services.
You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe your data protection rights have been infringed. Further information about your rights and how to make a complaint is available from the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or data protection best practice. Any updated version will apply to all Croydon Man and Van customers within our service area from the date it is published. We encourage you to review this policy periodically to stay informed about how we handle your personal data.
