UK Service Terms and Conditions for Croydon Man And Van

These Terms and Conditions set out the basis on which Croydon Man And Van provides moving, collection, delivery, and related transport services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer using the service.

Our man and van service is designed to support domestic, commercial, and single-item transport requirements, including loading, transport, and unloading where agreed in advance. The exact scope of the work will depend on the booking details, the information provided by you, and any access or handling conditions that may affect the service. All bookings are accepted subject to availability, vehicle suitability, and compliance with these terms.

These terms apply to all bookings, quotations, and service arrangements, whether agreed verbally, in writing, by message, or through an online request. They are intended to provide a fair framework for both parties and to reduce the risk of misunderstanding. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

1. Booking Process

Bookings for our man and van Croydon service must be made with accurate and complete information. You are responsible for supplying the correct collection and delivery addresses, the nature of the items, estimated volume or weight, access restrictions, parking limitations, and any special handling requirements. Any quotation provided before the job is accepted is based on the details available at the time and may be revised if the actual service differs materially from the original description.

We may ask for photographs, inventory lists, measurements, or other information to help us assess the job. Where a service is booked for a specific time, we will use reasonable efforts to attend within the agreed window; however, time slots are estimates and may be affected by traffic, weather, prior jobs, or circumstances beyond our control. A booking is only confirmed once we have accepted it and, where required, received any deposit or prepayment.

2. Service Description and Customer Responsibilities

Our man and van service may include loading and unloading assistance if this has been requested and agreed. Unless specifically stated, we do not dismantle or reassemble furniture, disconnect appliances, remove fixtures, or carry out specialist lifting. You must ensure that all items are ready for transport at the agreed time, suitably packaged where necessary, and safe to move. Fragile, valuable, or hazardous items must be declared in advance.

You must also ensure that the collection and delivery points are accessible. If parking permits, building access codes, lifts, or keys are needed, you must provide them in advance. Any delay caused by inaccurate address details, limited access, or failure to prepare items may result in additional waiting charges, redelivery charges, or cancellation fees. We reserve the right to refuse to move items that are unsafe, illegal, improperly packed, or likely to cause damage to people, vehicles, or other property.

3. Payments

Unless otherwise agreed in writing, payment is due upon completion of the service and before unloading ends or before the vehicle is released, depending on the job type. We may require a deposit, part payment, or full advance payment for certain bookings, particularly for larger jobs, peak periods, or jobs involving multiple vehicles or long-distance transport. Accepted payment methods may include bank transfer, card payment, or other approved methods notified at the time of booking.

If payment is not made by the agreed time, we may withhold delivery, retain items in the vehicle, or charge reasonable storage and administration fees where lawful and appropriate. Any unpaid sums may also incur interest at the statutory rate where applicable. You are responsible for any bank charges, foreign transfer fees, or payment processing costs imposed by your chosen payment method. Quotes are normally based on the service requested and may not include unexpected extras such as additional labour, parking fines caused by unavailable parking arrangements, congestion charges, or excess waiting time.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking, but notice must be given as soon as possible. If you cancel with sufficient notice, we may offer a refund of any deposit, less reasonable administrative costs where applicable. If you cancel at short notice, fail to provide access, are not present at the agreed time, or the job cannot proceed because information supplied by you was inaccurate, a cancellation charge may apply. The amount charged will reflect the work reserved, the vehicle allocation, and any costs already incurred.

We may also cancel or postpone a booking if conditions make the service unsafe, unlawful, impractical, or commercially unviable, including severe weather, vehicle breakdown, staff illness, or events outside our control. Where reasonably possible, we will attempt to rearrange the service at a later time. We are not responsible for losses caused by delays or cancellations resulting from events beyond our reasonable control, including road closures, accidents, strikes, police restrictions, or extreme weather.

5. Liability and Damage

We will take reasonable care when carrying out the service, but liability is limited to the extent permitted by law. We are not liable for loss or damage caused by incomplete or inaccurate information, poor packaging, inherent defects in items, normal wear and tear, or the actions of third parties. Customers should ensure that fragile items are adequately protected and that all valuable goods are declared before transport. Where we load or unload items at your request, you acknowledge that some risk is inherent in manual handling.

We are not responsible for indirect or consequential losses, including loss of profit, missed appointments, or business interruption, unless such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. Any claim for damage must be reported within a reasonable time and, where possible, before the vehicle leaves the destination so that the issue can be assessed. Evidence such as photographs may be required.

6. Waste Regulations and Disposal

Where our Croydon man and van services include disposal, clearance, or removal of unwanted items, you must ensure that the waste is described accurately and lawfully. We only transport or dispose of waste in compliance with UK waste regulations, including the duty of care requirements that apply to waste transfer and disposal. You must not request the removal of hazardous, clinical, chemical, asbestos-containing, pressurised, or otherwise regulated waste unless we have expressly agreed in advance and have the proper authority to handle it.

If waste is collected, we may require details of the waste type, origin, and quantity. We may also refuse items that are contaminated, unsafe, or prohibited by law. Where applicable, you agree to co-operate with any lawful documentation needed for waste transfer. You remain responsible for the accuracy of the description of waste and for ensuring that the items handed over are permitted for collection. If illegal or undeclared waste is discovered, we may stop the job, notify the relevant authorities if required, and charge any resulting costs to you.

7. Property, Access, and Risk

Risk in the items being moved generally passes to you once the items have been delivered and unloaded at the agreed destination, unless otherwise agreed in writing. Title to goods is not transferred by the provision of transport services. If items are left unattended at your request, you accept the risk associated with that arrangement unless we have expressly agreed to secure storage or supervised handover. We are not liable for pre-existing damage, hidden defects, or damage caused by unsuitable access routes, unstable flooring, weak packaging, or overloading by the customer.

It is your responsibility to ensure that goods are adequately protected against weather exposure, impact, and movement during transport. If you request that items be placed in a specific location, we will do so where reasonably safe and practicable. However, we may refuse instructions that would create a risk of damage, injury, or breach of law. Any items left behind due to incomplete loading instructions or missed communication may be subject to a return charge.

8. Insurance, Claims, and Complaints

We maintain such insurance as is customary and appropriate for the nature of our services. Insurance cover, where applicable, may be subject to exclusions, deductibles, and policy conditions. You should not assume that every item is automatically insured for its full replacement value. If you wish to rely on higher-value protection for particular items, you should tell us before the job is accepted so that we can confirm whether the item can be carried and what cover may apply.

Any complaint should be raised promptly and in good faith. We will review the issue and may request evidence, including photographs, written descriptions, or proof of value. Where we accept liability for a valid claim, our responsibility will ordinarily be limited to repair, replacement, or the reasonable depreciated value of the affected item, subject to the limits set out in these terms and any applicable insurance policy.

9. Changes to the Service

We may make reasonable changes to the service where necessary to protect safety, comply with the law, or address unexpected operational issues. This may include changing the vehicle used, varying the route, adjusting loading order, or splitting the job into separate trips. Any significant change requested by you after booking may affect the price, timing, or feasibility of the service. We will explain any material adjustment wherever reasonably possible before continuing.

You must inform us immediately if the scope of the work changes, including additional items, different locations, extra floors, or restricted access. If the revised work is substantially more demanding than agreed, we may quote a revised price or decline to proceed. Acceptance of a booking does not require us to carry out work outside the agreed scope or in a way that would be unsafe, unlawful, or unreasonable.

10. Governing Law

These terms and any dispute or claim arising from them, including non-contractual disputes or claims, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms, except where mandatory consumer law provides otherwise. Nothing in these terms affects your statutory rights under applicable UK consumer protection legislation.

11. General Provisions

If we do not enforce any part of these terms immediately, that does not mean we have waived our right to do so later. Any waiver must be made in writing. You may not transfer your rights or obligations under these terms to another person without our written consent. We may transfer our rights and obligations where this does not materially affect your rights under the booking. These terms represent the entire agreement between the parties in relation to the service and supersede prior discussions or understandings.

12. Acceptance of Terms

By confirming a booking for our man and van Croydon service, you acknowledge that the information you have provided is accurate and that you understand the limits of the service, the payment requirements, the cancellation rules, the liability position, and the waste obligations described above. If you do not agree with any part of these terms, you should not proceed with the booking. Continued use of the service after any update to these terms will constitute acceptance of the revised version to the extent permitted by law.